How Do The Income Statements For A Manufacturing Business And A Service Business Differ
Building Blocks of Managerial Bookkeeping
8 Distinguish between Merchandising, Manufacturing, and Service Organizations
Almost businesses can be classified into 1 or more of these three categories: manufacturing, merchandising, or service. Stated in broad terms, manufacturing firms typically produce a production that is so sold to a merchandising entity (a retailer) For example, Proctor and Adventure produces a variety of shampoos that it sells to retailers, such as Walmart, Target, or Walgreens. A service entity provides a service such as accounting or legal services or cable television and internet connections.
Some companies combine aspects of two or all three of these categories within a single business organisation. If it chooses, the same company can both produce and market its products straight to consumers. For instance, Nike produces products that information technology straight sells to consumers and products that it sells to retailers. An example of a company that fits all three categories is Apple, which produces phones, sells them direct to consumers, and also provides services, such as extended warranties.
Regardless of whether a business is a manufacturer of products, a retailer selling to the client, a service provider, or some combination , all businesses fix goals and have strategic plans that guide their operations. Strategic plans await very unlike from one company to another. For example, a retailer such as Walmart may have a strategic programme that focuses on increasing same store sales. Facebook'south strategic program may focus on increasing subscribers and attracting new advertisers. An accounting firm may take long-term goals to open offices in neighboring cities in order to serve more clients. Although the goals differ, the procedure all companies use to achieve their goals is the aforementioned. First, they must develop a program for how they will reach the goal, and then management volition get together, analyze, and use information regarding costs to brand decisions, implement plans, and reach goals.
(Figure) lists examples of these costs. Some of these are similar across different types of businesses; others are unique to a particular business.
Costs | |
---|---|
Type of Business concern | Costs Incurred |
Manufacturing Business |
|
Merchandising Business organisation |
|
Service Business |
|
Knowing the bones characteristics of each cost category is important to understanding how businesses measure, allocate, and control costs.
Merchandising Organizations
A merchandising firm is one of the most mutual types of businesses. A merchandising business firm is a business that purchases finished products and resells them to consumers. Consider your local grocery store or retail wearable shop. Both of these are merchandising firms. Ofttimes, merchandising firms are referred to equally resellers or retailers since they are in the business of reselling a product to the consumer at a profit.
Think about purchasing toothpaste from your local drug shop. The drug store purchases tens of thousands of tubes of toothpaste from a wholesale benefactor or manufacturer in society to get a better per-tube price. Then, they add their marker-upwards (or profit margin) to the toothpaste and offer information technology for sale to you. The drug shop did not industry the toothpaste; instead, they are reselling a toothpaste that they purchased. Virtually all of your daily purchases are made from merchandising firms such as Walmart, Target, Macy'south, Walgreens, and AutoZone.
Merchandising firms account for their costs in a different fashion from other types of business organizations. To understand merchandising costs, (Effigy) shows a simplified income statement for a merchandising firm:
This simplified income argument demonstrates how merchandising firms account for their sales cycle or process. Sales acquirement is the income generated from the sale of finished appurtenances to consumers rather than from the manufacture of goods or provision of services. Since a merchandising firm has to purchase appurtenances for resale, they account for this cost equally cost of goods sold—what information technology cost them to larn the appurtenances that are so sold to the customer. The difference between what the drug shop paid for the toothpaste and the revenue generated by selling the toothpaste to consumers is their gross turn a profit. However, in guild to generate sales revenue, merchandising firms incur expenses related to the procedure of operating their business organisation and selling the merchandise. These costs are called operating expenses, and the business must deduct them from the gross profit to determine the operating profit. (Note that while the terms "operating turn a profit" and "operating income" are ofttimes used interchangeably, in real-world interactions you should ostend exactly what the user means in using those terms.) Operating expenses incurred past a merchandising firm include insurance, marketing, authoritative salaries, and hire.
Balancing Revenue and Expenses
Plum Crazy is a pocket-sized bazaar selling the latest in fashion trends. They buy vesture and way accessories from several distributors and manufacturers for resale. In 2017, they reported these revenue and expenses:
Earlier examining the income statement, let's expect at Cost of Goods Sold in more detail. Merchandising companies accept to business relationship for inventory, a topic covered in Inventory. As y'all recall, merchandising companies carry inventory from ane flow to another. When they set their income statement, a crucial footstep is identifying the bodily price of goods that were sold for the menses. For Plum Crazy, their Cost of Goods Sold was calculated as shown in (Effigy).
One time the calculation of the Cost of Appurtenances Sold has been completed, Plum Crazy tin can at present construct their income statement, which would announced equally shown in (Figure).
Since merchandising firms must pass the cost of goods on to the consumer to earn a profit, they are extremely cost sensitive. Large merchandising businesses like Walmart, Target, and All-time Buy manage costs by ownership in bulk and negotiating with manufacturers and suppliers to drive the per-unit cost.
Introduction to the Gearhead Outfitters Story
Gearhead Outfitters, founded by Ted Herget in 1997 in Jonesboro, AR, is a retail concatenation which sells outdoor gear for men, women, and children. The company's inventory includes clothing, footwear for hiking and running, camping gear, backpacks, and accessories, by brands such as The North Face, Birkenstock, Wolverine, Yeti, Altra, Mizuno, and Patagonia. Ted fell in love with the outdoor lifestyle while working as a ski instructor in Colorado and wanted to bring that feeling dorsum abode to Arkansas. And so, Gearhead was built-in in a minor downtown location in Jonesboro. The visitor has had great success over the years, expanding to numerous locations in Ted'south habitation state, equally well as Louisiana, Oklahoma, and Missouri.
While Ted knew his industry when starting Gearhead, like many entrepreneurs he faced regulatory and financial issues which were new to him. Several of these issues were related to accounting and the wealth of decision-making information which accounting systems provide.
For example, measuring revenue and expenses, providing information about cash flow to potential lenders, analyzing whether profit and positive cash period is sustainable to allow for expansion, and managing inventory levels. Accounting, or the preparation of fiscal statements (residual sheet, income statement, and argument of greenbacks flows), provides the mechanism for business owners such as Ted to brand fundamentally sound business decisions.
Manufacturing Organizations
A manufacturing organization is a business organization that uses parts, components, or raw materials to produce finished goods ((Figure)). These finished appurtenances are sold either directly to the consumer or to other manufacturing firms that use them as a component part to produce a finished product. For instance, Diehard manufactures car batteries that are sold straight to consumers by retail outlets such as AutoZone, Costco, and Accelerate Automobile. However, these batteries are also sold to automobile manufacturers such as Ford, Chevrolet, or Toyota to be installed in cars during the manufacturing process. Regardless of who the concluding consumer of the final production is, Diehard must control its costs and then that the sale of batteries generates revenue sufficient to keep the system profitable.
Manufacturing firms are more than complex organizations than merchandising firms and therefore have a larger variety of costs to command. For example, a merchandising firm may purchase furniture to sell to consumers, whereas a manufacturing firm must acquire raw materials such as lumber, paint, hardware, mucilage, and varnish that they transform into furniture. The manufacturer incurs additional costs, such every bit directly labor, to catechumen the raw materials into furniture. Operating a physical establish where the product process takes identify likewise generates costs. Some of these costs are tied direct to production, while others are full general expenses necessary to operate the business. Considering the manufacturing process tin can be highly complex, manufacturing firms constantly evaluate their production processes to determine where cost savings are possible.
Cost Control
Controlling costs is an integral function of all managers, but companies frequently rent personnel to specifically oversee cost control. As y'all've learned, controlling costs is vital in all industries, but at Hilton Hotels, they interpret this into the position of Toll Controller. Here is an extract from one of Hilton's recent job postings.
Position Championship: Cost Controller
Job Description: "A Toll Controller will piece of work with all Heads of Departments to effectively command all products that enter and exit the hotel."ane
Job Requirements:
"As Cost Controller, you will work with all Heads of Departments to finer command all products that enter and leave the hotel. Specifically, you lot will be responsible for performing the post-obit tasks to the highest standards:
- Review the daily intake of products into the hotel and ensure accurate pricing and quantity of goods received
- Control the stores by ensuring accuracy of inventory and stock command and the pricing of goods received
- Alert relevant parties of slow-moving goods and goods nearing decease dates to reduce waste and alter production purchasing to conform
- Manage cost reporting on a weekly basis
- Nourish finance meetings, equally required
- Maintain practiced advice and working relationships with all hotel areas
- Act in accord with burn down, wellness and safety regulations and follow the correct procedures when required"2
Equally you can run into, the private in this position will collaborate with others across the organization to find ways to control costs for the benefit of the company. Some of the benefits of cost control include:
- Lowering overall company expenses, thereby increasing net income.
- Freeing upwardly financial resources for investment in inquiry & development of new or improved products, goods, or services
- Providing funding for employee development and grooming, benefits, and bonuses
- Allowing corporate earnings to be used to support humanitarian and charitable causes
Manufacturing organizations account for costs in a style that is similar to that of merchandising firms. However, every bit you will learn, there is a significant difference in the adding of cost of goods sold. (Figure) shows a simplification of the income argument for a manufacturing firm:
At first it appears that there is no difference betwixt the income statements of the merchandising house and the manufacturing firm. Still, the departure is in how these two types of firms account for the cost of goods sold. Merchandising firms determine their toll of goods sold past accounting for both existing inventory and new purchases, as shown in the Plum Crazy example. It is typically easy for merchandising firms to calculate their costs because they know exactly what they paid for their merchandise.
Unlike merchandising firms, manufacturing firms must summate their cost of goods sold based on how much they industry and how much information technology costs them to manufacture those appurtenances. This requires manufacturing firms to prepare an additional argument earlier they tin set up their income statement. This boosted statement is the Cost of Goods Manufactured argument. In one case the cost of goods manufactured is calculated, the cost is then incorporated into the manufacturing house's income argument to calculate its cost of goods sold.
One matter manufacturing firms must consider in their cost of appurtenances manufactured is that, at whatsoever given time, they take products at varying levels of production: some are finished and others are however process. The cost of appurtenances manufactured statement measures the cost of the goods actually finished during the period, whether or not they were started during that menstruation.
Before examining the typical manufacturing firm's process to runway cost of goods manufactured, you demand basic definitions of iii terms in the schedule of Costs of Goods Manufactured: direct materials, directly labor, and manufacturing overhead. Direct materials are the components used in the production procedure whose costs can be identified on a per detail-produced basis. For instance, if you are producing cars, the engine would be a direct fabric item. The directly material cost would be the cost of one engine. Direct labor represents production labor costs that can exist identified on a per item-produced basis. Referring to the auto production example, assume that the engines are placed in the car past individuals rather than past an automated process. The direct labor cost would be the amount of labor in hours multiplied by the hourly labor cost. Manufacturing overhead generally includes those costs incurred in the production process that are non economically feasible to measure out as direct cloth or straight labor costs. Examples include the section manager'south salary, the production factory'south utilities, or mucilage used to attach rubber molding in the motorcar product process. Since there are so many possible costs that can be classified as manufacturing overhead, they tend to be grouped and so allocated in a predetermined style to the production process.
(Figure) is an example of the adding of the Cost of Appurtenances Manufactured for Koeller Manufacturing. It demonstrates the relationship betwixt cost of goods manufactured and toll of goods in progress and includes the three main types of manufacturing costs.
As you can meet, the manufacturing house takes into account its work-in-process (WIP) inventory as well every bit the costs incurred during the current flow to finish non only the units that were in the starting time WIP inventory, but also a portion of any production that was started but not finished during the month. Find that the electric current manufacturing costs, or the additional costs incurred during the month, include direct materials, direct labor, and manufacturing overhead. Directly materials are calculated equally
All of these costs are carefully tracked and classified because the cost of manufacturing is a vital component of the schedule of price of appurtenances sold. To continue with the case, Koeller Manufacturing calculated that the cost of goods sold was $95,000, which is carried through to the Schedule of Toll of Appurtenances Sold ((Figure)).
Now when Koeller Manufacturing prepares its income statement, the simplified statement will appear equally shown in (Figure).
So, even though the income statements for the merchandising firm and the manufacturing firm appear very similar at kickoff glance, there are many more costs to exist captured by the manufacturing house. (Figure) compares and contrasts the methods merchandising and manufacturing firms use to calculate the cost of goods sold in their income statement.
Calculating Cost of Goods Sold in Manufacturing
Just Desserts is a baker that produces and sells cakes and pies to grocery stores for resale. Although they are a small manufacturer, they incur many of the costs of a much larger arrangement. In 2017, they reported these acquirement and expenses:
Their income statement is shown in (Effigy).
You'll larn more almost the flow of manufacturing costs in Place and Employ Basic Cost Beliefs Patterns. For now, recognize that, different a merchandising firm, calculating cost of appurtenances sold in manufacturing firms can exist a complex task for direction.
Service Organizations
A service organization is a concern that earns revenue by providing intangible products, those that take no physical substance. The service industry is a vital sector of the U.Southward. economy, providing 65% of the U.S. individual-sector gross domestic production and more than 79% of U.S. private-sector jobs.3 If tangible products, physical goods that customers tin handle and see, are provided past a service organization, they are considered ancillary sources of revenue. Large service organizations such every bit airlines, insurance companies, and hospitals incur a variety of costs in the provision of their services. Costs such every bit labor, supplies, equipment, advertising, and facility maintenance can chop-chop spiral out of control if management is non careful. Therefore, although their cost drivers are sometimes not as complex as those of other types of firms, cost identification and command are every bit as of import in the service industry.
For example, consider the services that a police firm provides its clients. What clients pay for are services such equally representation in legal proceedings, contract negotiations, and preparation of wills. Although the true value of these services is not contained in their concrete course, they are of value to the client and the source of revenue to the firm. The managing partners in the house must exist every bit cost witting every bit their counterparts in merchandising and manufacturing firms. Bookkeeping for costs in service firms differs from merchandising and manufacturing firms in that they do not purchase or produce goods. For instance, consider a medical practice. Although some services provided are tangible products, such as medications or medical devices, the primary benefits the physicians provide their patients are the intangible services that are comprised of his or her noesis, feel, and expertise.
Service providers have some costs (or revenue) derived from tangible goods that must be taken into account when pricing their services, but their largest price categories are more probable to exist administrative and personnel costs rather than product costs.
For example, Whichard & Klein, LLP, is a full-service accounting business firm with their primary offices in Baltimore, Maryland. With two senior partners and a small staff of accountants and payroll specialists, the bulk of the costs they incur are related to personnel. The value of the accounting and payroll services they provide to their clients is intangible in comparing to goods sold past a merchandiser or produced by a manufacturer but has value and is the primary source of acquirement for the business firm. At the end of 2019, Whichard and Klein reported the following acquirement and expenses:
Their Income Statement for the flow is shown in (Figure).
The bulk of the expenses incurred by Whichard & Klein are in personnel and administrative/office costs, which are very common amidst businesses that have services as their primary source of revenue.
Revenue and Expenses for a Law Office
The acquirement and expenses for a police force firm illustrate how the income argument for a service business firm differs from that of a merchandising or manufacturing business firm.
Welch & Graham is a well-established constabulary firm that provides legal services in the areas of criminal law, real estate transactions, and personal injury. The firm employs several attorneys, paralegals, and office support staff. In 2017, they reported the following acquirement and expenses:
Their income argument is shown in (Figure).
Equally you can see, the majority of the costs incurred by the law house are personnel related. They may also incur costs from equipment and materials such computer networks, phone and switchboard equipment, rent, insurance, and police force library materials necessary to support the do, but these costs represent a much smaller percentage of total cost than the authoritative and personnel costs.
Expanding a Business organization
Margo is the owner of a small retail business that sells gifts and abode decorating accessories. Her business is well established, and she is at present considering taking over additional retail space to expand her business organisation to include gourmet foods and gift baskets. Based on customer feedback, she is confident that there is a demand for these items, but she is unsure how large that demand really is. Expanding her business this fashion will require that she incur non only new costs but also increases in existing costs.
Margo has asked for your help in identifying the bear upon of her conclusion to expand in terms of her costs. When discussing these toll increases, exist sure to specifically place those costs that are directly tied to her products and that would be considered overhead expenses.
Primal Concepts and Summary
- Merchandising, manufacturing, and service organizations differ in what they provide to consumers; all the same, all three types of firms must control costs in order to remain profitable. The type of costs they incur is primarily adamant past the product/good, or service they provide.
- As the type of organization differs, then does the manner they account for costs. Some of these differences are reflected in the income statement.
(Effigy)Which of the following is the chief source of acquirement for a service business?
- the product of products from raw materials
- the buy and resale of finished products
- providing intangible appurtenances and services
- the sale of raw materials to manufacturing firms
(Figure)Which of the following is the primary source of acquirement for a merchandising business?
- the production of products from raw materials
- the purchase and resale of finished products
- the provision of intangible goods and services
- the auction of raw materials to manufacturing firms
(Effigy)Which of the post-obit is the primary source of revenue for a manufacturing business?
- the production of products from raw materials
- the purchase and resale of finished products
- the provision of intangible appurtenances and services
- both the provision of services and the sale of finished goods
(Figure)Which of the following represents the components of the income argument for a service business?
- Sales Acquirement – Price of Appurtenances Sold = gross profit
- Service Revenue – Operating Expenses = operating income
- Sales Acquirement – Cost of Goods Manufactured = gross profit
- Service Revenue – Toll of Appurtenances Purchased = gross profit
(Figure)Which of the following represents the components of the income argument for a manufacturing business?
- Sales Revenue – Cost of Appurtenances Sold = gross profit
- Service Acquirement – Operating Expenses = gross profit
- Service Acquirement – Cost of Goods Manufactured = gross profit
- Sales Revenue – Cost of Goods Manufactured = gross profit
(Figure)Which of the following represents the components of the income statement for a merchandising business?
- Sales Revenue – Cost of Goods Sold = gross profit
- Service Revenue – Operating Expenses = gross profit
- Sales Revenue – Toll of Appurtenances Manufactured = gross turn a profit
- Service Revenue – Cost of Appurtenances Purchased = gross profit
(Figure)Identify the iii primary classifications of businesses and explain the differences among the three.
Answers will vary but should include merchandising, service, and manufacturing businesses.
(Figure)Explicate how the income statement of a manufacturing visitor differs from the income statement of a merchandising visitor.
(Figure)Walsh & Coggins, a professional accounting firm, collects toll information about the services they provide to their clients. Describe the types of cost data they would collect and explain the importance of analyzing this cost data.
Answers will vary but should include a word of operating costs such equally salaries and wages, advertising, hire, and function expenses.
(Figure)Lizzy'south is a retail clothing store, specializing in formal article of clothing for weddings. They buy their wearable for resale from specialty distributors and manufacturers. Recently the owners of Lizzy's have noted an increased interest in costume jewelry and fashion accessories among their clientele. If the owners of Lizzy's decide to expand their business concern to include these products, what toll data would they need to collect and clarify prior to expanding the business?
(Figure)Magio Visitor manufactures kitchen equipment used in hospitals. They distribute their products direct to the customer and, for the year catastrophe 2019, they reported the following revenues and expenses. Apply this data to construct an income argument for the year 2019.
(Figure)Park and Westward, LLC, provides consulting services to retail merchandisers in the Midwest. In 2019, they generated $720,000 in service revenue. Their total toll (stock-still and variable) per client was $2,500 and they served 115 clients during the year. If operating expenses for the yr were $302,000 what was their net income?
(Effigy)Canine Couture is a specialty dog article of clothing boutique that sells vesture and clothing accessories for dogs. In 2019, they had gross revenue from sales totaling $86,500. Their operating expenses for this same period were $27,500. If their Cost of Goods Sold (COGS) was 24% of gross revenue, what was their internet operating income for the year?
(Effigy)Winterfell Products articles electrical switches for the aerospace industry. For the yr ending 2019, they reported these revenues and expenses. Use this data to construct an income statement for the yr 2019.
(Figure)CPK & Associates is a mid-size legal business firm, specializing in closings and existent estate constabulary in the south. In 2019, they generated $945,000 in sales acquirement. Their expenses related to this twelvemonth's acquirement are shown:
Based on the data provided for the year, what was their net operating income?
(Figure)Flip or Bomb is a retail shop selling a wide variety of sandals and embankment footwear. In 2019, they had gross revenue from sales totaling $93,200. Their operating expenses for this same period were $34,000. If their Cost of Goods Sold (COGS) was 21% of gross revenue, what was their net operating income for the twelvemonth?
(Figure)Ballentine Manufacturing produces and sells lawnmowers through a national dealership network. They buy raw materials from a variety of suppliers, and all manufacturing and assembly work is performed at their plant outside of Kansas Metropolis, Missouri. They recorded these costs for the yr ending December 31, 2017. Construct an income argument for Ballentine Manufacturing to reflect their net income for 2017.
(Effigy)Tom West is a state surveyor who operates a pocket-sized surveying visitor, performing surveys for both residential and commercial clients. He has a staff of surveyors and engineers who are employed past the firm. For the year catastrophe December 31, 2017, he reported these income and expenses. Using this information, construct an income statement to reflect his net income for 2017.
(Figure)But Beachy is a retail business organization located on the coast of Florida where information technology sells a multifariousness of beach clothes, T-shirts, and beach-related gift items. They buy all of their inventory from wholesalers and distributors. For the year ending December 31, 2017, they reported these revenues and expenses. Using this information, prepare an income statement for Just Beachy for 2017.
(Figure)Hicks Products produces and sells patio article of furniture through a national dealership network. They purchase raw materials from a diversity of suppliers and all manufacturing, and assembly piece of work is performed at their plant exterior of Cleveland, Ohio. They recorded these costs for the year ending Dec 31, 2017. Construct an income argument for Hicks Products, to reflect their net income for 2017.
(Figure)Conner & Scheer, Attorneys at Law, provide a broad range of legal services for their clients. They use several paralegal and administrative support staff in society to provide loftier-quality legal services at competitive prices. For the twelvemonth ending Dec 31, 2017, the firm reported these income and expenses. Using this information, construct an income statement to reverberate the house's net income for 2017.
(Figure)Puzzles, Pranks & Games is a retail business selling children'south toys and games besides as a wide option of jigsaw puzzles and accessories. They buy their inventory from local and national wholesale suppliers. For the year ending December 31, 2017, they reported these revenues and expenses. Using this information, prepare an income statement for Puzzles, Pranks & Games for 2017.
(Figure)In a team of two or three students, interview the manager/owner of a local business. In this interview, ask the director/possessor the post-obit questions:
- Does the business collect and use cost information to make decisions?
- Does information technology have a specialist in toll interpretation who works with this toll information? If not, who is responsible for the collection of cost information? Be as specific as possible.
- What type of toll information does the business collect and how is each type of information used?
- How of import does the owner/managing director believe price information is to the success of the business?
Then, write a report to the instructor summarizing the results of the interview.
Content of the memo must include
- engagement of the interview,
- the proper name and championship of the person interviewed,
- name and location of the business,
- type of business concern (service, merchandising, manufacturing) and brief description of the goods/services provided by the business organisation, and
- responses to questions A–D.
Footnotes
- 1 Hilton. "Toll Controller: Chore Description." Hosco. https://www.hosco.com/en/job/hilton-istanbul-bomonti-hotel-conference-center/cost-controller
- 2 Hilton. "Price Controller: Task Description." Hosco. https://www.hosco.com/en/chore/hilton-istanbul-bomonti-hotel-conference-center/cost-controller
- 3 John Ward. "The Services Sector: How Best to Measure It?" International Trade Administration. Oct. 2010. https://2016.merchandise.gov/publications/ita-newsletter/1010/services-sector-how-best-to-measure-information technology.asp. "United states Gdp from Private Services Producing Industries." Trading Economics / U.S. Bureau of Economical Analysis. July 2018. https://tradingeconomics.com/united-states/gross domestic product-from-services. "Employment in Services (% of Total Employment) (Modeled ILO Estimate)." International Labour Organization, ILOSTAT database. The World Banking concern. Sept. 2018. https://data.worldbank.org/indicator/SL.SRV.EMPL.ZS.
Glossary
- directly materials
- materials used in the manufacturing procedure that tin be traced directly to the product
- directly labor
- labor direct related to the manufacturing of the product or the production of a service
- intangible expert
- good with financial value only no concrete presence; examples include copyrights, patents, goodwill, and trademarks
- manufacturing system
- concern that uses parts, components, or raw materials to produce finished appurtenances
- manufacturing overhead
- costs incurred in the production process that are not economically viable to measure as direct material or direct labor costs; examples include indirect cloth, indirect labor, utilities, and depreciation
- merchandising firm
- business that purchases finished products and resells them to consumers
- service arrangement
- business concern that earns revenue primarily by providing an intangible product
- tangible good
- physical skilful that customers can handle and run into
How Do The Income Statements For A Manufacturing Business And A Service Business Differ,
Source: https://opentextbc.ca/principlesofaccountingv2openstax/chapter/distinguish-between-merchandising-manufacturing-and-service-organizations/
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